Insurance Help
How Insurance Windshield Claims Work in Kentucky
See the steps for a glass claim, how Kentucky glass-only coverage may apply and what information to prepare.
Coverage reminder: Insurance benefits depend on your policy, vehicle, claim and insurer verification. United AutoGlass can assist with the glass-service process, but your carrier confirms coverage.
A straightforward glass claim process
- Document the damage. Note which glass is affected and gather vehicle details, photos and your policy information.
- Contact United AutoGlass. We can assess whether you likely need repair or replacement and identify possible ADAS calibration needs.
- Verify coverage. Contact your insurer or begin the approved claim process and confirm comprehensive or other-than-collision benefits.
- Select your shop. For qualifying Kentucky motor vehicle glass claims, state law does not require you to use a particular glass shop to receive benefits.
- Complete service. Schedule mobile or in-shop work and retain invoices and calibration documentation.
Kentucky glass-only claims
For qualifying Kentucky motor vehicle policies with comprehensive or other-than-collision coverage, KRS 304.20-060 provides complete coverage for a motor vehicle glass-only repair or replacement claim without regard to a deductible or minimum amount. Confirm that the claim and policy qualify before service.
What information helps us help you?
- Vehicle year, make, model and VIN when available
- Photos and location of the damaged glass
- Where service is needed and whether mobile service is preferred
- Insurance carrier and claim information when applicable
- Any ADAS or safety-camera features on the vehicle
Ready to Schedule?
Schedule auto glass service
Request a quote for repair, replacement, mobile service or calibration assistance from United AutoGlass.